All fees associated with the service must be paid at the time of the booking.
A full refund minus any processing fees will be given to cancellations made more than 48 hours before the scheduled service time.
Tokyo Memories and its guides are only a provider of a service and are not responsible for theft or bodily harm or delays in arrival to any tour booked.
Participants acknowledge that it is their responsibility to ensure that they have proper insurance to cover injuries or illnesses.
Participants agree not to sue Tokyo Memories in respect of, and forever release them from, all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with a service provided by Tokyo Memories. This includes, without limitation, accidental or intentional bodily harm or illness and any emotional distress.
Tokyo Memories reserves the right to cancel any tour due to severe weather conditions, force majeure or all aspects out of the control of our control.
Tokyo Memories is in no way responsible for the participant’s physical condition. Many of our services require periods of walking and standing and by booking such services the participant acknowledges the nature of such services.
While Tokyo Memories and their guides will put all effort in to accommodating participant’s allergies and dietary requirements, we can not 100% guarantee that food will be 100% allergy free in establishments not under the management of Tokyo Memories.
Tokyo Memories accepts no responsibility in the unlikely case that a participant suffers from any form of illness, including food poisoning, before, during or after the participation in a Tokyo Memories service.
The participant is responsible for any costs associated with damages he or she has caused. The participant must make full payment for damages as soon as possible to the party or parties who have suffered said damages. You will also be responsible for meeting any claims subsequently made against Tokyo Memories or its guides and all costs incurred by us (including our own and other party’s full legal costs) as a result of actions caused by participants of any Tokyo Memories service
Tokyo Memories reserves the right to terminate a person’s participation in any of our services should the participant break any Japanese laws and regulations. We also reserve the right to terminate the service should a participant act in any way that threatens others, or engages in behavior that threatens the reputation of Tokyo Memories.